Refunds & Cancellations

WorkFlow CRM offers a free trial so you can thoroughly evaluate the product before deciding to purchase. We encourage you to make full use of the trial period and reach out to our support team with any questions before committing to a plan.

1. Subscription model

WorkFlow CRM plans are subscription-based. Once you subscribe, charges are applied automatically according to your chosen billing cycle. If you do not wish to continue into the next period, you must cancel your subscription through the profile section inside the product, or by contacting our support team.

Please note: if you forget to cancel and subsequently raise a chargeback with your bank or payment provider, that chargeback will not be considered valid and will not be approved.

2. Free trial period

The 3-day free trial is a "free look period" — your opportunity to explore WorkFlow CRM, test its features, and decide whether it meets your needs. No credit card is required to start the trial.

Once the 3-day period ends, access to the trial version is no longer available. We strongly recommend using this time to evaluate the product fully and to contact support if you have any doubts.

3. Purchase, cancellations, and refunds

When you purchase a WorkFlow CRM plan, your access is activated as soon as your payment clears. Once activated, the plan cannot be cancelled and no refund will be issued, except in the limited circumstances described below.

4. Refunds in exceptional cases

In rare situations, and only within 15 days of your purchase date, we may consider a full or partial refund if WorkFlow CRM genuinely does not function in your environment due to a technical fault, platform incompatibility, or other unforeseen issue outside your control.

Such decisions are entirely at our discretion, and we reserve the right to decline any refund request. To be considered, you must provide sufficient detail for us to verify your purchase — including the order reference, your registered email, the date of purchase, and a clear description of the issue. We may ask follow-up questions or attempt to reproduce the problem on our systems before reaching a decision.

5. How to request a refund

If you believe you qualify for a refund under the conditions above, send your request within 3 days of purchase from the email address you used to purchase. Your message must confirm that you have stopped using WorkFlow CRM and will not use it in the future.

It is your responsibility to ensure your communication reaches us within this window. WorkFlow CRM is not liable for refund requests that are lost, delayed, or misdirected due to any failure in email or other communication systems.

6. Refund timeline

If your refund request is approved, we will process it within 14 days of the approval date. The credit will be returned to your original payment method. While we make every effort to meet this timeline, occasional delays may occur, and we will keep you informed if they do. WorkFlow CRM cannot be held financially or legally liable for processing delays beyond our control.

7. Delayed refunds

If you have not received your refund after 14 days from the date of approval, please check your bank account or payment statement first. Some financial institutions require additional processing time before a credit becomes visible. If the amount has still not appeared, contact us and we will investigate from our end.

8. Acceptance of this policy

By starting a free trial or purchasing a WorkFlow CRM plan, you confirm that you have read and understood this Refund Policy and agree to be bound by its terms. If you do not agree with any part of this policy, please do not place an order.

9. Contact us

For any questions about this policy or the status of a refund request, please contact our support team at support.workflowcrm@gmail.com .